Exchange & Refund Policy

You have 30 days after receiving your item to request a return. Requests made after 30 days cannot be accepted.

To be eligible for a return, your item must be:

• In the same condition that you received it, unworn and unused.
• With all tags, and in its original packaging.
• Accompanied by your order number, receipt or other proof of purchase.

To start a return, please contact us with your order number and a few clear photos of the item. You can reach us by email or phone using the details at the bottom of this page.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package, including the return address. Items sent back to us without first requesting a return will not be accepted.

Custom products, such as personalized portraits, frames and gifts made to the details you provided, cannot be returned or exchanged. The exception is when the item arrives damaged, defective, or different from the design or details you approved. In that case, please contact us immediately as described above.

Sale items and gift cards cannot be returned. If you have questions about your specific item, please get in touch before placing your order.

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

If approved, your refund will be sent to your original payment method within 10 business days. Please remember that your bank, card company or UPI provider may take some additional time to process and show the refund in your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us.

To cancel an order before it is dispatched, please read our Cancellation Policy.

You can find the details of our delivery process in our Shipping Policy.